hibernate and sleep always freeze MGA-4

[almusalimalmusalimah]

hello again

i always face this problem from MGA-1 to MGA-4

from MGA-1 to MGA-3 the whole screen will freeze even cursor

but now the whole thing will freeze excpt cursor

this really anasty bug ...... but before i report to bug team

i want to ask you about it ..... does any one face this problem

[doktor5000]

You don't provide enough details. Does the whole screen only freeze during the time the system suspends/freezes,
and is it okay once that is finished? Or does the screen keep frozen? What do you do to solve/workaround that?
What do you mean by "whole screen freezes except cursor" ?

What make/model is your box, what graphics card/driver do you use?

[almusalimalmusalimah]

hello again ..... and sorry to be late

but when i said the whole screen will freeze i mean the whole UI will freeze at the screen of password message (( you cant even type anything to unlock the lock ))
even if i tried to use (( CTRL+ALT+F2 )) to use command line ..... i cant do it because this problem ...... and about the cursor .. as i said i can move it around but if i press those keys for command line it will be frozen
still the system was working (( like music ...etc )) because one day i forgot to charge the battery so the computer go to sleep mode .... after that when I start to charge its battery
I discoverd that music still working while UI was frozen
sorry about the graphic card .... it is ATI

[doktor5000]

What make/model is your box

[almusalimalmusalimah]

oh .... sorry

it is ....... dell inspiron 15r-5521

[doktor5000]

Well, some obvious things first. Did you check the logs already?
Before you suspend/hibernate next time, run

Code: Select all

journalctl -afxb | tee somefile

in the background or on some tty. Then do a safe reboot if that still works when system is frozen: https://wiki.archlinux.org/index.php/Ke ... _shortcuts After the reboot, check the last 200 lines that were written in the log.

Did you run a memtest? Did you check the HDD(s) for S.M.A.R.T errors via e.g. smartmontools or gsmartcontrol ?
Also, what graphics driver do you use currently? Tried with the free alternative already for a longer time?

If hardware is OK, try with a freshly created user. Also use a different login manager, and maybe even a different desktop environment.
Also check different boot options, at least all the acpi/apic ones: https://help.ubuntu.com/community/BootO ... el_Options


For some related links:
https://bugs.launchpad.net/ubuntu/+sour ... ug/1214287
https://bugs.launchpad.net/ubuntu/+sour ... ug/1249176
https://bugs.launchpad.net/ubuntu/+sour ... ug/1315277
http://askubuntu.com/questions/175145/u ... s-randomly