[SOLVED] Hplip plugin install error

[michel]

Greetings,

I have managed to install My HP laserjet M1319f MFP and it is printing and scanning correctly but I keep getting a pop up from hplip asking me to install the required plugin and the operation always fails!

Any ideas why?

Michel

[doktor5000]

You may want to take a look at https://wiki.mageia.org/en/Mageia_2_Err ... omatically

[michel]

Yes! It worked thanks.

Michel

[michel]

Hplip is still asking me to install the plugin and the installation tells me the signature is wrong and then it fails. Everything is working well though.

How I can I fix this?

Michel

[doktor5000]

Well, i don't know, i don't have such a HP printer at hands to check what the real problem is, so i can't really help there, you need to investigate a bit yourself.
FWIW, most hp tools have a verbose or debug mode, this may lead to more details ...

[zeke]

I am also having this problem. HPLIP works with my LaserJet 2200D, but fails with a ColorLaserJet cm2320fxi

When I run hp-plugin, it reports a successful install, and when I run hp-setup, it requests permission to install the plugin again, reports success with a popup, then a second popup reports failure and refers me to the hplip website.

This printer was working under kernel <=3.3.6 with hplip

[michel]

I have since moved to Kubuntu and there is the same issue installing the plugin. I used the command line install and it worked without any further glitches, so I suspect the issue is with the mageia package.

Michel

[zeke]

Thanks Michael,

Will try uninstalling hplip and rebuilding from the source.

EDIT: well, that didn't work - got an error message...

Code: Select all

warning: CUPSEXT could not be loaded.

Guess I will try one more reinstall then file a bug report?

[michel]

I would say so

[doktor5000]

Guess I will try one more reinstall then file a bug report?

Bug is already open, take a look at https://wiki.mageia.org/en/Mageia_2_Err ... omatically

[zeke]

Thanks for pointing me toward that bug - found the debug cli option (-g) there and that led me to the solution:

/var/lib/hp/hp.state was missing.

Creating /var/lib/hp as root allowed the hp-setup program to create the missing file and install the printer and FAX functions with no problems.