Upgrade from 6 to 7 fail

[petechristyuk]

Motherboard: Gigabyte GA-M61 Processor: Athlon Dual Core 4450e Graphics card: NVidia GeForce GT 710

The system has an up-to-date install of Mageia 6, which is working fine. Booting from a USB iso gets to the initial screen. Select "install". Square black hole appears in middle of the screen! Not possible to select "upgrade". If I wait long enough it seems to default to the full install procedure, rather than upgrade.

I know this is an old and under-powered machine, but I need to make sure the upgrade option works before I try it on my wife's (much more important, but similar spec) machine!

I will do a full install if I have to, but I'd rather upgrade as I've installed a lot of optional extras!

Cheers,

--
Pete

[ITA84]

Please note that the black square may be normal (generally contains the text output of the bootloader). What exactly do you mean it seems to default to the full install? Does it not provide an option to upgrade at some point? At which point did you stop in the installer?

In any case, another option would be to wait for the mgaapplet upgrade to be available, you could use that and upgrade without the installer and not risk doing a full install accidentally

[petechristyuk]

Thanks for the response!

Following the black hole, it goes to a screen requesting language selection, at which point I aborted. The upgrade documentation implies that the next step after selecting "install" should be to select "upgrade". I never saw this and assumed it was hidden in the black square somewhere. Is this not the case? If the "upgrade" option appears later in the process, then perhaps the documentation needs tweaking a bit!

Any indication on when the mgaapplet might be available?

Any further advice welcomed!

--
Pete

[ITA84]

As far as I know, the upgrade option should come right after selecting the language; I haven't tried the Mageia 7 installer, though, so it could be a bit different, but it's certainly before the partitioning step, so it should be fine until that. As for mgaapplet, unfortunately I don't know

[petechristyuk]

OK, thanks for that - I'll give it another try!

I have to go out for half-an-hour, but will have a go when I get back and post result here.

Cheers,

--
Pete

[doktor5000]

See http://doc.mageia.org/installer/7/en/content/index.html
First you choose a language, then you accept the license, then you choose between install or upgrade. Has always been that way.

@petechristyuk: Which upgrade documentation are you referring to?
https://wiki.mageia.org/en/Mageia_7_Rel ... to_Upgrade also refers to the above documentation which shows the steps in the installer. Isn't that obvious enough?

[petechristyuk]

The documentation I was using is your second link. It states:
To upgrade:

Download the ISO from the Mageia download page and burn it on a DVD, or dump it on a USB stick. For more details, have a look at this Available installation media article.
Boot the DVD and make sure it booted in the same mode (legacy/BIOS or UEFI) as Mageia 6 was installed in.
Select "Install Mageia 7" from the GRUB (the bootloader) menu.
Select the upgrade option.

No mention of language, license, etc, there! When that popped up after a blank screen, I assumed - incorrectly it appears - that it had defaulted to a full install.

I've now set it all running, and keeping my fingers crossed because I have never yet successfully upgraded Mageia. My own machines all run Slackware, which I know inside out, but I keep an old machine with Mageia / Windows dual boot for odd jobs. I have also installed Mageia on my wife's and sister-in-law's machines as it is easier for non-technical types to keep up to date.

Don't take this as criticism, its just personal preference - I am very wary of automated install and update systems! My previous experience of upgrades between releases (dating back to the Mandrake days!) is that they always crash and burn at some point, and I end up having to do a complete re-install. I am hoping that this time it will work as planned, as it makes my life much easier!

I will let you know how I get on....

--
Pete

[doktor5000]

No mention of language, license, etc, there! When that popped up after a blank screen, I assumed - incorrectly it appears - that it had defaulted to a full install.

Are you really suggesting we should duplicate the information that is already present at http://doc.mageia.org/installer/7/en/content/index.html and which is linked from the wiki (and which includes the order of the steps during the installation, including screenshots, so you can easily verify which step you're at currently) into the wiki? Seems to me you're making this a lot more complicated than it actually is ...

[petechristyuk]

I could argue about having two different descriptions of the procedure in two different documents, but its not worth it. It caught me out. My fault, and thanks to ITA84 for pointing me in the right direction.

I know NVidia cards can be problematic, and seeing a black hole made me think there should have been a menu in there.

Anyway, for the first time, the upgrade has gone relatively smoothly. In the past, it has always crashed and burned either at the setting up of the network - it tests ok, but then refuses to connect to update, or it crashed at the point of adding more media. This time it sailed through without issue, so congratulations to the team!

However, I still have one error cropping up. After re-booting, when running urpmi --auto-update, it says it needs to update a number of files, but then crashes with the following error:

Code: Select all

Installation failed:    file /usr/lib64/libmbedx509.so.0 from install of lib64mbedx509_0-2.16.1-2.mga7.x86_64 conflicts with file from package lib64mbedtls10-2.7.8-1.mga6.x86_64


Not really very helpful, as I have no idea which package to remove to fix the conflict, or even what those packages relate to! Since the last one appears to be a Mageia 6 package, is it safe to remove it?

Cheers,

--
Pete

[isadora]

It is advised, to have a new topics opened for different issues.

[petechristyuk]

Well, its an error as a result of the upgrade, but if it makes people feel better.....

[doktor5000]

Installation failed: file /usr/lib64/libmbedx509.so.0 from install of lib64mbedx509_0-2.16.1-2.mga7.x86_64 conflicts with file from package lib64mbedtls10-2.7.8-1.mga6.x86_64

Not really very helpful, as I have no idea which package to remove to fix the conflict, or even what those packages relate to! Since the last one appears to be a Mageia 6 package, is it safe to remove it?

IMHO that is pretty obvious. Two packages contain the same file, although the one that you're updating to does not have proper Conflicts tags on the older package, as two packages cannot contain the same file.
This is a packaging bug/oversight, and should be reported: https://wiki.mageia.org/en/How_to_report_a_bug_properly

[petechristyuk]

Will do. I removed the Mageia 6 package, which then told me about 200 other files were now orphaned (!), so I auto-orphaned them, which also deleted one of my main programs. However, when I reinstalled that program, and did another auto-update, it all sorted itself out.

All seems to be running fine now.

Tried to log in to bugzilla, but it won't let me in. If I try and register again, it says the username and email already exist!

I give up!

--
Pete

[doktor5000]

For orphans, please have a look at https://wiki.mageia.org/en/Removing_packages and read through it carefully.

Tried to log in to bugzilla, but it won't let me in. If I try and register again, it says the username and email already exist!

It's the same as your forums account. Have a look at https://wiki.mageia.org/en/Mageia.org_user_account

[petechristyuk]

Yes, tried to log in using forum login, and I just get a message telling me that the username or password is wrong! Funny, 'coz the same login works here just fine!

I'm aware of the orphans issue, one of the reasons I don't like RPM as a package manager, but it all seems to be working fine now, so "if it ain't broke, don't fix it!"

[benmc]

sorry to hear that you had issues with your upgrade.
QA does test this function, but, as you are probably aware, it is near impossible to test all possible variations of installed software .

thanks for sticking with the upgrade.

re: unable to login to bugzilla.
some news if you missed it, Mageia Bugzilla user database was "attacked" in late dec2017, and while it appears no user data was retrieved, Mageia chose the prudent path and locked all user accounts.
if you have not logged in since approx January 2018, you will need to request a new password.
provided your user name is good (and it appears so), just ask for a new password via lost password link.

If you are a privileged user, it means that you will need to take further steps.

best regards

[petechristyuk]

Ah, thanks for that! I don't frequent here very often, as I rarely have problems (desperately looks around for some wood to touch!). And yes, I do appreciate that every install is different, and this upgrade has been the smoothest yet, so well done to the team! But obviously something has slipped through the net, and while I'm quite happy to flag it up, my path has so far been thwarted!

I do recall having to reset my login details a while ago, I forget the reason, but late 2017 sounds about right. But surely if I updated my forum login - which, as you can see, works perfectly, should not my bugzilla login also have been changed at the same time?

I'm happy to request a new password, but won't that affect my login here too?

Sorry for the thread drift!

[benmc]

Sorry for the thread drift!

i am probably as much to blame.

not sure why forum login works and bugzilla doesnt.
only other reason I can think of is that for some reason you are a "privileged user", so you would have to request a new password via mailing list.

yes, password reset would likely affect forum password, but you can then change it back to your forum password.

cheers