Cannot Change Email Address

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Cannot Change Email Address

Postby banjo » Mar 21st, '18, 04:21

I need to change my email address, and the forum will not let me do that.

I tried doing it on my account page on the forum, and it rejects the password that I used to log in. I know I am entering the password correctly. I tried multiple times.

I went to https://identity.mageia.org/ and logged in there using that same password. I logged in successfully, but the email address field has no edit button. It apparently is read-only.

Could someone please tell me how I can change my email address for the forum.

Thanks,
Banjo
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Re: Cannot Change Email Address

Postby banjo » Mar 21st, '18, 15:23

I just read the FAQ on https://identity.mageia.org/, and it says that changing the email address is not supported at this time.

Please note!
As of 19 February 2018, it is temporarily impossible for anyone to change the e-mail address of his/her Mageia.org user account. The option was unsafe. A sysadmin will look into restoring the function with much better security asap.


Sorry if I confused anyone.

Banjo
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Re: Cannot Change Email Address

Postby filip » Mar 22nd, '18, 09:41

Please don't be sorry. You just shared the info which is possible to overlook. We're all humans here ;).
Last edited by doktor5000 on Mar 22nd, '18, 17:17, edited 1 time in total.
Reason: removed fullquote
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Re: Cannot Change Email Address

Postby trpted » Jul 28th, '19, 21:52

Any updates as to when this will be fixed?

Please and thank you.

PS. I find it very bad that if I forgot my password there will be no way to recover it if I lose access to the e-mail account - for any reason (like closing down or they want more money and I refuse to pay extra).
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Re: Cannot Change Email Address

Postby stormi » Jul 29th, '19, 15:32

I don't know when it will be fixed, but the sysadmins have ways to recover an account when the associated e-mail address is lost.
Samuel V.
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Re: Cannot Change Email Address

Postby trpted » Jul 29th, '19, 22:22

stormi wrote:but the sysadmins have ways to recover an account when the associated e-mail address is lost.


While I currently have access to my account, please tell me more about that.

Please and thank you
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Re: Cannot Change Email Address

Postby xboxboy » Jul 30th, '19, 01:02

I asked on IRC last night, and your best bet is to start a bug report on bugzilla: https://bugs.mageia.org/

Should be able to start one under 'infrastructure' or 'system' or similar and one of the system admins will help sort it out. I know the dev/qa team went through something similar a while back, and the mailing list was just password reset requests for a while.
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Re: Cannot Change Email Address

Postby stormi » Jul 30th, '19, 10:02

If you don't have access to your account at all it's not easy to start a bug report on bugzilla :P

What you can do if you don't have access to bugzilla anymore is:
- ask on IRC (and stay to let the answer time to arrive). There are people who are helpful there.
- contact anyone from the community who can relay your issue to the sysadmins

Then we'll try to find a way to assess that the person is really who he/she claims to be (we never got it wrong until now), and do the change.

It's not perfect, but at least there's a way :)
Samuel V.
mageia-app-db : Project site, try it !
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Re: Cannot Change Email Address

Postby Plisgyn » Sep 7th, '19, 16:28

I am in the process of changing my broadband supplier and my email address is tied to the broadband supplier. In my User Account I am unable to change my email address to another one. I have raised a Bug Report https://bugs.mageia.org/show_bug.cgi?id=25408
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