Mageia forum

Having updated a system to Mageia 5 I noted that it no longer recognised the plugging in of my Seagate 2TB USB drive. This works under Mageia 4 OK and, for the time being I can do the transfers to and from the drive byswitching back (but it is a bit inconvenient). Liked what I have seen so far though. Updating a second system soon.

Please do the following after unplugging your disk - Open a terminal, and as root run:

Code: Select all: journalctl -af

then wait a few seconds, and plugin the disk, and wait again fifteen seconds or so, until no new output appears.
Then post everything here.

Code: Select all: -- Logs begin at Sat 2014-09-13 16:40:12 BST. -- Jun 26 19:27:09 localhost.localdomain kernel: usb 3-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1 Jun 26 19:27:09 localhost.localdomain kernel: usb 3-1: Product: BUP Slim BL Jun 26 19:27:09 localhost.localdomain kernel: usb 3-1: Manufacturer: Seagate Jun 26 19:27:09 localhost.localdomain kernel: usb 3-1: SerialNumber: NA7J5GSA Jun 26 19:27:09 localhost.localdomain mtp-probe[10175]: checking bus 3, device 3: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-1" Jun 26 19:27:09 localhost.localdomain mtp-probe[10175]: bus: 3, device: 3 was not an MTP device Jun 26 19:27:16 localhost.localdomain kernel: usb 3-1: USB disconnect, device number 3 Jun 26 19:27:56 localhost.localdomain su[10249]: pam_tcb(su:auth): Authentication passed for root from peb(uid=500) Jun 26 19:27:56 localhost.localdomain su[10249]: (to root) peb on pts/1 Jun 26 19:27:56 localhost.localdomain su[10249]: pam_tcb(su:session): Session opened for root by peb(uid=500) Jun 26 19:29:02 localhost.localdomain kernel: usb 3-1: new SuperSpeed USB device number 4 using xhci_hcd Jun 26 19:29:02 localhost.localdomain kernel: usb 3-1: New USB device found, idVendor=0bc2, idProduct=ab24 Jun 26 19:29:02 localhost.localdomain kernel: usb 3-1: New USB device strings: Mfr=2, Product=3, SerialNumber=1 Jun 26 19:29:02 localhost.localdomain kernel: usb 3-1: Product: BUP Slim BL Jun 26 19:29:02 localhost.localdomain kernel: usb 3-1: Manufacturer: Seagate Jun 26 19:29:02 localhost.localdomain kernel: usb 3-1: SerialNumber: NA7J5GSA Jun 26 19:29:02 localhost.localdomain mtp-probe[10329]: checking bus 3, device 4: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-1" Jun 26 19:29:02 localhost.localdomain mtp-probe[10329]: bus: 3, device: 4 was not an MTP device

Could you show the same for your Mageia 4 box?

And do you attach it to an USB 3.0 port or 2.0 port? Best try with both if possible.

Hi,
I have had the same problem following an upgrade to Mageia 5 this morning, which is also with a Seagate external USB drive (Buffalo and WD work fine). I've found a solution here
https://bbs.archlinux.org/viewtopic.php?id=183190
which explains the issue is with the kernel.

To fix it on Mageia , based on my PC -

Code: Select all: [root@localhost boot]# lsusb -v |less Bus 001 Device 002: ID 0bc2:3320 Seagate RSS LLC SRD00F2 [Expansion Desktop Drive] Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 2.10 bDeviceClass 0 bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 64 idVendor 0x0bc2 Seagate RSS LLC idProduct 0x3320 SRD00F2 [Expansion Desktop Drive] bcdDevice 1.00 iManufacturer 2 Seagate iProduct 3 Expansion Desk

note the idVendor / idProduct code

create a file in /etc/modprobe.d/<somename>.conf as below, changing quirks=<Your idVendor Code>:<Your idProduct Code>:u

Code: Select all: [root@localhost modprobe.d]# cat seagate.conf options usb-storage quirks=0x0bc2:0x3320:u [root@localhost modprobe.d]#

Then had to recreate the initrd file with dracut for it to become active, as a straight reboot didn't pick it up

Code: Select all: dracut -f

And on a reboot it picked up the Seagate drive as normal.

Thanks, I will give that a try.

griffig1 wrote:Hi,
I have had the same problem following an upgrade to Mageia 5 this morning, which is also with a Seagate external USB drive (Buffalo and WD work fine). I've found a solution here
https://bbs.archlinux.org/viewtopic.php?id=183190

Sorry, totally forgot about that one. I've moved the previous thread over into the tips&tricks forum:
viewtopic.php?f=41&t=9835

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