Mageia forum

Hello !
I'm using Mageia 2 from a couple of months with, I must to say, a great pleasure !
Yesterday, I was looking at features I don't currently use just to see and know. I then clicked on the small guy located in the upper right corner of my screen showing all features helping people wanting a better view of the screen thanks to a magnifier, screen keyboard and so on ! I clicked on the button enabling the screen keyboard : and then BIG PROBLEM ! black screen with a message saying that a problem occured and the system cannot recover by itself and recommanding to launch again, this was done but nothing worked !!!
The worst was when I tryed to inspect the same menu on the login screen, at this moment, the same event came again and now I cannot use anymore my laptop computer ! I, then thought, it this was a particular bug only affecting laptop computer and, sadly, I made the same operation on a desktop also using the Mageia 2 ! Same result !
Now my 2 computers are locked on this black screen with the same message ! I tried to a access by the console and remove "orca" and/or the "gnome-control-center" nothing has changed !
I don't know what to do else that making a complete reinstall that would be the "final solution" but destroying all the data located on the "home".
Some help would be greatly appreciated ! Thanks a lot in advance !

can you try to start in safe mode,
when logged in as root create a new user with a new password and,
after a reboot, try to login with the new user

these are the commands you should type:

Code: Select all

useradd newuser
passwd newuser

Hello Tom,
I logged in as a new user, this works. But now, is there any way to access the main account or recover the data ?

Hello again,

Logged in, I'll use the root password in order to make a cd to the maint account and then make a cp to the new account right ? I just have to remind how to protect the rigths during the copy !
I think this way is the right one !

you have to guess where gnome keeps its settings...

try to rename/move these folders from your home:

.gnome .gnome2 .gconf .gconfd .metacity

I mean:

Code: Select all

mv /home/youruser/.gnome ~/.gnome.old

etc...

Ok Tom !
I've duly noted. I'll have to do like that for my 2nd computer. It's always interesting to learn more about our preferred system !
On the first one, I created a new account as advised, then I logged in the new account, then in a console as root I made a cd /home/failing_account followed by a cp -dR --preserve=all * /home/new_account
When the cp has finished I deleted the old account and the user name as well and then I created again the account which name was the same as the previous one I deleted just before and made a new cp as previously but in the reverse way.
Everything works well now, however, the original reason of these inconveniences was the fact I unfortunately clicked on the Visual keyboard function located on the upper right corner - the little guy (gnome) and I'm afraid that someone could, by accident, repeat the problem occured on 2 of my computers yet I tested with the live cd and evething works well without any problem.
It seems therefore, it is well a bug ! What do you think about this ?
Anyway, I thank you very much for having shown the right direction to solve my problem !!!

well done!!

now you should change the subject of your first post (not the last one) prefixing it with [SOLVED],
the report a bug report following these guidelines:

https://wiki.mageia.org/en/How_to_report_a_bug_properly