[Solved] Need help with a scanner

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[Solved] Need help with a scanner

Postby mark9117 » Jul 13th, '17, 23:25

Does anybody here know anything about SANE and scanners?

I've got a Canon LiDE 110 flatbed scanner that has worked well for years. After my last reinstall, the scanner stopped working. It's recognized in lsusb and scanimage -L also sees it.

Code: Select all
$ scanimage -L
device `genesys:libusb:002:020' is a Canon LiDE 110 flatbed scanner
[madams@spike owncloud]$ lsusb
Bus 002 Device 020: ID 04a9:1909 Canon, Inc. CanoScan LiDE 110


I've got all the scanner-related rpm packages that I can find:
Code: Select all
# rpm -qa |grep sane
lib64sane1-1.0.24-10.mga5
sane-backends-1.0.24-10.mga5
sane-frontends-1.0.14-19.mga5
sane-backends-iscan-1.0.24-10.mga5
saned-1.0.24-10.mga5
xsane-gimp-0.999-5.mga5
ksaneplugin-4.14.3-1.mga5
lib64sane-hpaio1-3.15.11-1.mga5
lib64ksane0-4.14.3-1.mga5
libksane-4.14.3-1.mga5
xsane-0.999-5.mga5

[root@spike madams]# rpm -qa |grep scan
scantailor-0.9.11.1-6.mga5
sane-backends-iscan-1.0.24-10.mga5
qscanner-0.1.beta-4.mga5
task-printing-scanning-2011-8.mga5
task-scanning-2011.0-8.mga5
simple-scan-3.14.0-3.mga5

[root@spike madams]# rpm -qa |grep canon
task-printing-canon-2011-8.mga5


When I try to acquire a preview or scan an image I will get 1 of 3results:

1. The scanner will simply not respond. Reseating the USB cable resolves this issue.

2. The scanner throws an error: Failed to start scanner: invalid argument and nothing else happens

3. The scanner initializes and runs the scanner strip to the bottom of the bed, jams against the bottom and keeps trying to move it further until I unplug the usb cable.

I have noticed that 2 and 3 can occur together - scanner throws an error and the scanner strip proceeds to pin itself against the end of the bed and grind away.

I can't find anything helpful searching Google for the error presented or sane support.

Anybody have any ideas? Is this hardware?

Any help appreciated.
Last edited by mark9117 on Jul 18th, '17, 08:49, edited 1 time in total.
Let's just reboot everything all the time.
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Re: Need help with a scanner

Postby wintpe » Jul 14th, '17, 11:43

fisrt thing i would try, if at all possible is

1: an alternative usb port, in case theres a power issue to the scanner, and cable if its not one of those cheap scanners with the cable wired in.
2: if possble make sure its working on another machine, ie a windows machine with its native driver,

it may have simply packed up

establish that first.

if it has packed up id recommend the epson perfection V370.

I have the V330 and that works fine. I did setup a printer recently the epson 442 which comes with a v370 built in, I had a little trouble on mga5 with this and needed to get a suse library and do some linking, so cant say 100% that it will work without a hack in mga5, but the library issue was resolved in mga6.

regards peter
Redhat 6 Certified Engineer (RHCE)
Sometimes my posts will sound short, or snappy, however its realy not my intention to offend, so accept my apologies in advance.
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Re: Need help with a scanner

Postby mark9117 » Jul 14th, '17, 11:46

Thanks much Peter.

I will see if I can get this sorted out. And the V370 looks pretty good.
Let's just reboot everything all the time.
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Re: Need help with a scanner

Postby mark9117 » Jul 14th, '17, 21:52

Got lucky and found a new LiDE 110 and snapped it up. I plugged it in and got the same trouble.
Swapped in new cable, did not resolve

It's not the scanner or the cables. I'm guessing it's the drivers.

I'm looking for a way to uninstall the relevant package and install from some other source, but the list of stuff that is installed is kind of daunting.

Canon doesn't support Linux at all. Can somebody point me in the right direction?

Thanks.
Let's just reboot everything all the time.
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Re: Need help with a scanner

Postby mark9117 » Jul 14th, '17, 22:07

I've checked the log before and found nothing helpful. I figured I'd post the lines that appear in journalctl just for good measure:

Code: Select all
Jul 14 14:06:02 spike kernel: usb 2-1: new high-speed USB device number 60 using xhci_hcd
Jul 14 14:06:02 spike kernel: usb 2-1: New USB device found, idVendor=04a9, idProduct=1909
Jul 14 14:06:02 spike kernel: usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Jul 14 14:06:02 spike kernel: usb 2-1: Product: CanoScan
Jul 14 14:06:02 spike kernel: usb 2-1: Manufacturer: Canon
Jul 14 14:06:02 spike mtp-probe[16161]: checking bus 2, device 60: "/sys/devices/pci0000:00/0000:00:14.0/usb2/2-1"
Jul 14 14:06:02 spike mtp-probe[16161]: bus: 2, device: 60 was not an MTP device
Jul 14 14:06:02 spike colord[14294]: Device added: sysfs-Canon-CanoScan


This compares to the lsusb entry:
Code: Select all
# lsusb
Bus 002 Device 060: ID 04a9:1909 Canon, Inc. CanoScan LiDE 110
Let's just reboot everything all the time.
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Re: Need help with a scanner

Postby mark9117 » Jul 15th, '17, 04:36

Filed bug # 21244 at Bugzilla.

Looks as if there may be fix in the pipeline sometime in the future. No resolution as is.
Let's just reboot everything all the time.
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Re: Need help with a scanner

Postby wintpe » Jul 17th, '17, 09:28

this thread might help, they seem to have had similar issues.

at the end of the day all the code wether in mageia or ubuntu will be the same,

so hopefully there advise might help.

https://ubuntuforums.org/showthread.php?t=1595801

centos is rpm based, so this might be a help from the rpm's perspective and if its working in centos 6 it most definitly should in mageia

http://www.melvilletheatre.com/articles ... 0-scanner/

regards peter
Redhat 6 Certified Engineer (RHCE)
Sometimes my posts will sound short, or snappy, however its realy not my intention to offend, so accept my apologies in advance.
wintpe
 
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Joined: May 22nd, '11, 17:08
Location: Rayleigh,, Essex , UK

Re: Need help with a scanner

Postby mark9117 » Jul 18th, '17, 08:48

I looked at those pages. They turned out to be unhelpful. At this point, I am closing the bug report I opened and chalking it up to hardware. At this point I have 3 choices.

1) Replace the motherboard. That might take some time. The Asus H81M-a is only about $52 on Pricewatch right now, but my insurance copay and A/C repairs have me beyond broke for the foreseeable future.

2) Plug the scanner into my file server and just do the work there and copy the files over to my desktop. That is only slightly inconvenient thanks to my kvm switch.

3) Get the scanner working as a network device. At this point I've got more than 3 hours into that project and there is no scanner visible from my desktop, despite the fact that setup looks as good as I can figure. I need a decent tutorial on this because everything I've seen has left me wanting.

At any rate, thanks to everybody for the offered assistance. I'm going to mark this issue Solved.
Let's just reboot everything all the time.
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