Mageia 9 (hardware error)

[isadora]

Hi,
I installed Mageia 9, and sometime my computer restart with hardware error.
Before I get the same issue on Mageia 8.
I read this: https://forums.mageia.org/en/viewtopic.php?f=15&t=13832&p=81144&hilit=hardware+error#p81144
But to solve it on Mageia 8 I turn off mouse acceleration.
I do it on Mageia 9 but if I go back in the set up it stay On.
How to fix it ?

Thanks by advance.

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Mouse Logitech M90

Operating System: Mageia 9
KDE Plasma Version: 5.27.5
KDE Frameworks Version: 5.105.0
Qt Version: 5.15.7
Kernel Version: 6.5.11-desktop-5.mga9 (64-bit)
Graphics Platform: X11
Processors: 4 × Intel® Core™2 Quad CPU Q6600 @ 2.40GHz
Memory: 7.8 Gio of RAM
Graphics Processor: AMD JUNIPER
AMD Juniper XT [Radeon HD 5770] vendor: Micro-Star MSI
    driver: radeon v: kernel arch: TeraScale-2 bus-ID: 01:00.0 temp: 46.0 C
  Display: x11 server: X.org v: 1.21.1.8 with: Xwayland v: 22.1.9 driver: X:
    loaded: radeon,v4l dri: r600 gpu: radeon resolution: 1680x1050~60Hz
Product Name: P5Q-PRO

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[doktor5000]

What hardware error in particular ?
The thread you linked to is about MCE events from the CPU - why do you think you can fix something like that with the settings for mouse acceleration ?

[rblade]

What hardware error in particular ?
The thread you linked to is about MCE events from the CPU - why do you think you can fix something like that with the settings for mouse acceleration ?

Thanks for getting interest.

I use Mageia since the first one, on Mageia 8 I got issues 3 or 4 times every months, with screen flicker, freezes and then the computer restart, with a hardware error message, maybe it also happened on Mageia 7...

During more than a year, I searched, tried different things and nothing worked.
I read many thing about "Screen flicker/artifacts on Plasma Wayland".

I saw that when it began to flick, If I stopped to do anything (moving the mouse), the problem still go away.

One day I saw the "mouse acceleration set up", I turned it off and then I never saw this hardware error again.

Until yesterday after installing Mageia 9, a similar issue happen 3 times...
That's why I turned off mouse acceleration, but if I go back in the set up it stay On.

I read the hardware error message "core..." at the restart.
If I'm away from keyboard, I don't see the message but I see that my computer restarted.

I know "journalctl -b" but it don't show me the hardware error, how to get it ?

Best regards
Thanks

[doktor5000]

Sorry your description is quite confusing. First it's about Mageia 8 and 7, and then about Mageia 9 ?
Also you're missing a bit more description about the actual issue - so a few times per month your screen flickers, then it freezes and then your computer restarts ?

Until yesterday after installing Mageia 9, a similar issue happen 3 times...
That's why I turned off mouse acceleration, but if I go back in the set up it stay On.

Can you post a screenshot where you enabled mouse acceleration ? Because systemsettings does not have a setting for acceleration per default.

I read the hardware error message "core..." at the restart.
If I'm away from keyboard, I don't see the message but I see that my computer restarted.

I know "journalctl -b" but it don't show me the hardware error, how to get it ?

journalctl -ab shows all logs from the current boot. If that "core..." message is displayed by e.g. BIOS or UEFI then it cannot be shown by the operating system.
It would be helpful if you could run

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journalctl -ab > /tmp/journal.log

as root after a fresh boot, and then later attach /tmp/journal.log here.

[rblade]

Sorry for the confusion in my description.

Yes, there was similar Hardware error messages with Mageia 8 and 7.
Yes a few times per month the screen flickers, then it freezes and then my computer restarts
and when Mageia began to start it showed the Hardware error message.
To solve it I unchecked: "Use hardware accelerated mouse pointer".
Mageia Control Center > Hardware > Set up the graphical server > Options > Graphic card options > Use hardware accelerated mouse pointer.
And then everything was ok.

Screenshot_20231211_162101.jpg (36.81 KiB) Viewed 1501 times

Today I have a similar Hardware error message on Mageia 9, when the system begin to restart.
I take a photo, sorry for the bad quality.

Hardware Error.jpg (337.18 KiB) Viewed 1501 times

How it happen:
If I don't use my computer, after 15 minutes or more the screen go in sleep mode, after few minutes my computer restart, then Mageia start and show this page with Hardware error.

I unchecked "Screen Energy Saving" and "Suspend session", maybe it solve it...

Thanks if you have any suggestions.

[doktor5000]

Please have a look at the thread you originally linked to. The "hardware error message" is an MCE (machine check exception) error which only relates to your CPU / chipset.
As mentioned some journal logs for that would be helpful, see my previous post for that.

This is also a different issue from your mouse/screen flickering issue, so a different thread for that would be helpful.