to remote support on linux and windows pc (behind firewall...) i use Teamviewer. To install and use it on Mageia,
download and install from teamviewer site:
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$ wget http://download.teamviewer.com/download/teamviewer_linux.rpm
# urpmi teamviewer_linux.rpm (as root)
release 8 use a service named teamviewerd to manage connections, so start teamviewer:
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# systemctl start teamviewerd.service (as root)
$ /opt/teamviewer8/tv_bin/script/teamviewer
to stop service after close application:
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# systemctl stop teamviewerd.service (as root)