Wireless static IP address 192.168.1.252.
It will not print using my Mageia 3 computer with HPLIP 3.12.9 installed. The foomatic database says the printer requires 3.10.4 so I should be good to go as far as the hplip drivers.
When I installed the printer, the Mageia Control Center told me that the printer needs a plugin. I said OK to downloading etc. I don't remember the details. There were no errors noted.
I can log into the printer web server and all looks fine. The printer is shown to be idle and ready to print. CUPS management page shows Idle - "ready to print". When I queue a job, I get an error message saying that there was a problem with the print job.
I clicked on the Diagnose button and went through the steps. No solution was found. I captured the debug information, but I am at a loss what to make of it. Here is the output from the error log.
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Page 10 (Error log fetch):
{'error_log': ['E [16/Nov/2014:10:56:38 -0500] PID 4491 (/usr/lib/cups/filter/hpcups) crashed on signal 11.',
'E [16/Nov/2014:10:56:47 -0500] [Job 145] Job stopped due to filter errors; please consult the error_log file for details.',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] The following messages were recorded from 10:56:37 AM to 10:56:46 AM',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Adding start banner page "none".',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Adding end banner page "none".',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] File of type application/vnd.cups-banner queued by "root".',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] hold_until=0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Queued on "Laserjet" by "root".',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] job-sheets=none,none',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] argv[0]="Laserjet"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] argv[1]="145"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] argv[2]="root"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] argv[3]="Test Page"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] argv[4]="1"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] argv[5]="job-uuid=urn:uuid:b140adac-1149-3d4f-41ae-19dd9fc260b1 job-originating-host-name=localhost time-at-creation=1416153397 time-at-processing=1416153397"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] argv[6]="/var/spool/cups/d00145-001"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[0]="CUPS_CACHEDIR=/var/cache/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[1]="CUPS_DATADIR=/usr/share/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[6]="CUPS_SERVERROOT=/etc/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[7]="CUPS_STATEDIR=/var/run/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[8]="HOME=/var/spool/cups/tmp"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[10]="SERVER_ADMIN=root@localhost"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[11]="SOFTWARE=CUPS/1.5.4"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[12]="TMPDIR=/var/spool/cups/tmp"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[13]="USER=root"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[14]="CUPS_MAX_MESSAGE=2047"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[16]="CUPS_ENCRYPTION=IfRequested"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[17]="IPP_PORT=631"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[18]="CHARSET=utf-8"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[19]="LANG=en_US.UTF-8"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[20]="PPD=/etc/cups/ppd/Laserjet.ppd"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[21]="RIP_MAX_CACHE=128m"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[22]="CONTENT_TYPE=application/vnd.cups-banner"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[23]="DEVICE_URI=hp:/net/HP_LaserJet_Professional_P_1102w?ip=192.168.1.252"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[24]="PRINTER_INFO=Hewlett-Packard HP LaserJet Professional P 1102w"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[25]="PRINTER_LOCATION=Filing Cabinet"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[26]="PRINTER=Laserjet"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[27]="PRINTER_STATE_REASONS=none"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[28]="CUPS_FILETYPE=document"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[29]="FINAL_CONTENT_TYPE=printer/Laserjet"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[30]="AUTH_I****"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Started filter /usr/lib/cups/filter/bannertops (PID 4488)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Started filter /usr/lib/cups/filter/pstops (PID 4489)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Started filter /usr/lib/cups/filter/gstoraster (PID 4490)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Started filter /usr/lib/cups/filter/hpcups (PID 4491)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Started backend /usr/lib/cups/backend/hp (PID 4492)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] STATE: -marker-supply-low-warning',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] load_banner(filename="/var/spool/cups/d00145-001")',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] 1 #CUPS-BANNER',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] 2 Show printer-name printer-info printer-location printer-make-and-model printer-driver-name printer-driver-version paper-size imageable-area',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] 3 Header Printer Test Page',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] 4 Footer Printer Test Page',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] 5 Notice CUPS 1.5.4.',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] 6 Image images/cups.png',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] 7 Image images/color-wheel.png',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Page = 612x792; 12,12 to 600,780',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Page = 612x792; 12,12 to 600,780',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] slow_collate=0, slow_duplex=0, slow_order=0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Before copy_comments - %!PS-Adobe-3.0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %!PS-Adobe-3.0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%BoundingBox: 12 12 600 780',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %cupsRotation: 0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%Creator: bannertops/CUPS v1.5.4',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%CreationDate: Sun 16 Nov 2014 10:56:37 AM EST',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%LanguageLevel: 2',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%DocumentData: Clean7Bit',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%Title: (Test Page)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%For: (root)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%Pages: 1',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%DocumentSuppliedResources: font Monospace',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%+ font Monospace-Bold',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%+ font Monospace-BoldOblique',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%+ font Monospace-Oblique',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] %%EndComments',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Before copy_prolog - %%BeginProlog',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] PNG image: 128x128x8, color_type=6 (RGB+ALPHA)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] PNG image: 192x128x8, color_type=2 (RGB)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Before copy_setup - %%Page: coverpage 1',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Before page loop - %%Page: coverpage 1',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Copying page 1...',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] pagew = 588.0, pagel = 768.0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] bboxx = 0, bboxy = 0, bboxw = 612, bboxl = 792',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] PageLeft = 12.0, PageRight = 600.0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] PageTop = 780.0, PageBottom = 12.0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] PageWidth = 612.0, PageLength = 792.0',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Wrote 1 pages...',
"D [16/Nov/2014:10:56:47 -0500] [Job 145] PPD uses qualifier 'Gray.Plain.'",
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Calling FindDeviceById(Laserjet)',
"D [16/Nov/2014:10:56:47 -0500] [Job 145] Failed to send: org.freedesktop.ColorManager.Failed:device id 'Laserjet' does not exists",
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Failed to get profile filename!',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] no profiles specified in PPD',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Set job-printer-state-message to "no profiles specified in PPD", current level=INFO',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Ghostscript command line: /usr/bin/gs -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -sDEVICE=cups -sstdout=%stderr -sOutputFile=%stdout -I/usr/share/cups/fonts -c -f -_',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[0]="CUPS_CACHEDIR=/var/cache/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[1]="CUPS_DATADIR=/usr/share/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[6]="CUPS_SERVERROOT=/etc/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[7]="CUPS_STATEDIR=/var/run/cups"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[8]="HOME=/var/spool/cups/tmp"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[10]="SERVER_ADMIN=root@localhost"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[11]="SOFTWARE=CUPS/1.5.4"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[12]="TMPDIR=/var/spool/cups/tmp"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[13]="USER=root"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[14]="CUPS_MAX_MESSAGE=2047"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[16]="CUPS_ENCRYPTION=IfRequested"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[17]="IPP_PORT=631"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[18]="CHARSET=utf-8"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[19]="LANG=en_US.UTF-8"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[20]="PPD=/etc/cups/ppd/Laserjet.ppd"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[21]="RIP_MAX_CACHE=128m"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[22]="CONTENT_TYPE=application/vnd.cups-banner"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[23]="DEVICE_URI=hp:/net/HP_LaserJet_Professional_P_1102w?ip=192.168.1.252"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[24]="PRINTER_INFO=Hewlett-Packard HP LaserJet Professional P 1102w"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[25]="PRINTER_LOCATION=Filing Cabinet"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[26]="PRINTER=Laserjet"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[27]="PRINTER_STATE_REASONS=none"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[28]="CUPS_FILETYPE=document"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[29]="FINAL_CONTENT_TYPE=printer/Laserjet"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] envp[30]="AUTH_INFO_REQUIRED=none"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Start rendering...',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Set job-printer-state-message to "Start rendering...", current level=INFO',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Processing page 1...',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Set job-printer-state-message to "Processing page 1...", current level=INFO',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] STATE: +connecting-to-device',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] PAGE: 1 1',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] STATE: -connecting-to-device',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,other',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Processing page 2...',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Set job-printer-state-message to "Processing page 2...", current level=INFO',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Rendering completed',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Set job-printer-state-message to "Rendering completed", current level=INFO',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] ready to print',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] End of messages',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] printer-state=3(idle)',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] printer-state-message="ready to print"',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] printer-state-reasons=none']}
The log is flagging a PPD problem.
I tried running hp-setup to make sure that the plugin was downloaded properly, but that program wants me to set up the printer again using the USB connection. The printer has already been set up and works fine with the other computer. I don't want to set it up again. I just need the plugins or whatever.
Is the "plugin" the PPD file?
The error log says,
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"D [16/Nov/2014:10:56:47 -0500] [Job 145] Failed to send: org.freedesktop.ColorManager.Failed:device id 'Laserjet' does not exists",
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Failed to get profile filename!',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] no profiles specified in PPD',
'D [16/Nov/2014:10:56:47 -0500] [Job 145] Set job-printer-state-message to "no profiles specified in PPD", current level=INFO',
"Laserjet" is the name I gave it on installation. Is that incorrect? Do I have to leave the name at the default that was presented?
I don't know what to try next. Maybe I will re-install the printer and see what happens.
Thanks in advance.
Banjo