Mageia forum

by **paulcbrennan2001** » Feb 4th, '14, 15:19

I have done an online upgrade from Mageia 3 to 4. I am now having trouble with my networked HP Multi-function printer. It worked fine with Mageia 3 and still works fine with Windows machines on the network. In Mageia 4 the scanner works and it will print a test page but it will not print anything else. I have deleted and re-installed hplip and have deleted and re-installed the printer to no avail. I am not technical so I haven't a clue what else to do. Please can anybody help.

Many thanks.

by **doktor5000** » Feb 4th, '14, 19:21

How is it connected to your box?
Please post the output of

Code: Select all: hp-doctor

when run as normal user in a terminal here, and please use code tags as explained in ftp://ftp5.gwdg.de/pub/linux/mandriva/m ... e_tags.ogv

by **paulcbrennan2001** » Feb 4th, '14, 19:41

As follows:-

Code: Select all: HP Linux Imaging and Printing System (ver. 3.13.9) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-13 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. warning: mageia distro is not found in AUTH_TYPES Checking for Deprecated items.... error: This distro (i.e unknown 0.0) is either deprecated or not yet supported. The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes, n=no*):y Checking for HPLIP updates.... error: Failed to locate hp-upgrade utility Checking for Dependencies.... warning: unknown-0.0 version is not supported. Using unknown-0 versions dependencies to verify and install... --------------- | SYSTEM INFO | --------------- Kernel: 3.12.8-desktop-2.mga4 #1 SMP Fri Jan 24 13:56:55 UTC 2014 GNU/Linux Host: localhost Proc: 3.12.8-desktop-2.mga4 #1 SMP Fri Jan 24 13:56:55 UTC 2014 GNU/Linux Distribution: unknown 0.0 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.13.9 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for unknown distro 0.0 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.13.9 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.13.9 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=yes internal-tag=3.13.9 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=yes lite-build=no udev-acl-rules=yes udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.13.9 Current contents of '~/.hplip/hplip.conf' file: [settings] systray_visible = 0 systray_messages = 0 [last_used] device_uri = "hp:/net/HP_LaserJet_200_colorMFP_M275nw?ip=192.168.0.6" printer_name = HP_LaserJet_200_colorMFP_M275nw working_dir = . [commands] scan = /usr/bin/xsane -V %SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] enable = false interval = 5 device_list = [fax] voice_phone = email_address = [upgrade] notify_upgrade = true last_upgraded_time = 1391532333.66549 pending_upgrade_time = 0 [installation] date_time = 04/02/14 17:39:29 version = 3.13.9 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> -------------------------- | External Dependencies | -------------------------- policykit Admin-Policy-framework OPTIONAL - 0.112 OK - gs Ghostscript REQUIRED 7.05 9.10 OK - network Network-wget OPTIONAL - 1.14 OK - scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK - avahi-utils avahi-utils OPTIONAL - 0.6.31 OK - dbus DBus REQUIRED - 1.6.18 OK - error: cups CUPS REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running' xsane SANE-GUI OPTIONAL 0.9 0.998 OK - ------------------------- | General Dependencies | ------------------------- reportlab Python-PDF-Lib OPTIONAL 2.0 2.7 OK - error: libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 MISSING 'libcrypto needs to be installed' pil Python-Image-Lib OPTIONAL - 1.1.7 OK - pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.3 OK - error: libjpeg JPEG-Lib REQUIRED - - MISSING 'libjpeg needs to be installed' libpthread POSIX-Threads-Lib REQUIRED - 2.18 OK - python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK - error: python-devel Python-SDK REQUIRED 2.2 2.7.5 MISSING 'python-devel needs to be installed' pyqt4 Python-Qt4 REQUIRED 4.0 4.10.3 OK - error: cups-devel CUPS-SDK REQUIRED - - MISSING 'cups-devel needs to be installed' error: sane-devel SANE-SDK REQUIRED - - MISSING 'sane-devel needs to be installed' error: libusb USB-Lib REQUIRED - 1.0 MISSING 'libusb needs to be installed' sane Scan-Lib REQUIRED - - OK - error: cups-image CUPS-Image-Lib REQUIRED - - MISSING 'cups-image needs to be installed' error: libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed' python-xml Python-XML-Lib REQUIRED - 2.1.0 OK - python-notify Desktop-notifications OPTIONAL - - OK - ------------------------------ | Compile Time Dependencies | ------------------------------ error: gcc gcc-Compiler REQUIRED - 4.8.2 MISSING 'gcc needs to be installed' libtool Build-tools REQUIRED - 2.4.2 OK - make GNU-Build-tools REQUIRED 3.0 4.0 OK - ---------------------- | Python Extentions | ---------------------- cupsext CUPS-Extension REQUIRED - 3.13.9 OK - pcardext PhotoCard-Extension REQUIRED - 3.13.9 OK - hpmudext IO-Extension REQUIRED - 3.13.9 OK - ----------------------- | Scan Configuration | ----------------------- hpaio HPLIP-SANE-Backend REQUIRED - 3.13.9 OK 'hpaio found in /etc/sane.d/dll.conf' scanext Scan-SANE-Extension REQUIRED - 3.13.9 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/net/HP_LaserJet_200_colorMFP_M275nw?ip=192.168.0.6' is a Hewlett-Packard HP_LaserJet_200_colorMFP_M275nw all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP_LaserJet_200_colorMFP_M275nw ------------------------------- Type: Printer Device URI: hp:/net/HP_LaserJet_200_colorMFP_M275nw?ip=192.168.0.6 PPD: /etc/cups/ppd/HP_LaserJet_200_colorMFP_M275nw.ppd PPD Description: HP LaserJet 200 color MFP M275 Postscript (recommended) Printer status: printer HP_LaserJet_200_colorMFP_M275nw is idle. enabled since Tue ready to print:48:08 GMT Required plug-in status: Installed Communication status: Good -------------- | PERMISSION | -------------- groups user-groups Required - - OK cdrom lp usb vboxusers lpadmin usbmux Checking Permissions.... Permissions are correct. Checking for Configured Queues.... Queue(s) configured correctly using HPLIP. Checking for HP Properitery Plugin's.... Plugin's already installed Diagnose completed... More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

by **doktor5000** » Feb 4th, '14, 20:21

Weird that quite some runtime dependencies are missing ... :/
Apart from that I don't see any issues, plugin is installed, queue is configured, permissions are OK.
Please show the output as root of

Code: Select all: systemctl status cups

So you say that scanning works without issues, but printing does not (apart from test page)? From where do you print the test page?

by **lloyd** » Feb 4th, '14, 20:30

I have a HP 2605dn Laserjet. I have exactly the same problem. The only thing I can print is a self-test page. It printed fine under Mageia 3.

by **paulcbrennan2001** » Feb 4th, '14, 20:30

Code: Select all: [paulbrennan@localhost ~]$ systemctl status cups cups.service - CUPS Printing Service Loaded: loaded (/usr/lib/systemd/system/cups.service; enabled) Active: active (running) since Tue 2014-02-04 18:25:51 GMT; 2min 43s ago Main PID: 1548 (cupsd) CGroup: /system.slice/cups.service └─1548 /usr/sbin/cupsd -f

I run the test print from the HP Device Manager.

Thanks.

by **paulcbrennan2001** » Feb 4th, '14, 20:43

Sorry, You wanted it as root.

Code: Select all: [root@localhost ~]# systemctl status cups cups.service - CUPS Printing Service Loaded: loaded (/usr/lib/systemd/system/cups.service; enabled) Active: active (running) since Tue 2014-02-04 18:25:51 GMT; 16min ago Main PID: 1548 (cupsd) CGroup: /system.slice/cups.service ├─1548 /usr/sbin/cupsd -f ├─5487 HP_LaserJet_200_colorMFP_M275nw 75 paulbrennan tmp5b4TQ... ├─5488 python /usr/lib/cups/filter/hpps 75 paulbrennan tmp5b4T... └─5489 hp:/net/HP_LaserJet_200_colorMFP_M275nw?ip=192.168.0.6 ... Feb 04 18:38:09 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:38:09 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:38:09 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:38:50 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:38:50 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:40:32 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:40:32 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:40:32 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:41:03 localhost systemd[1]: Started CUPS Printing Service. Feb 04 18:41:03 localhost systemd[1]: Started CUPS Printing Service. [root@localhost ~]#

Test Print not working now - "communication error". Scan still works.

by **doktor5000** » Feb 4th, '14, 21:56

Does it help when you run hp-setup and go through that wizard?

by **paulcbrennan2001** » Feb 4th, '14, 22:42

Repeated that operation - still no joy.

by **doktor5000** » Feb 4th, '14, 23:00

Please also run

Code: Select all: hp-diagnose_queues

and post the output here.

Can you run the following command as root in a terminal and leave it running, then print another test page, wait a minute or so and copy the whole output from terminal here?

Code: Select all: journalctl -af

You can stop that command afterwards via Ctrl+C

by **paulcbrennan2001** » Feb 4th, '14, 23:16

Code: Select all: HP Linux Imaging and Printing System (ver. 3.13.9) AutoConfig Utility to check queues configuration ver. 1.1 Copyright (c) 2001-13 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. warning: mageia distro is not found in AUTH_TYPES warning: 2 queues of same device HP_LaserJet_200_colorMFP_M275nw is configured. Remove unwanted queues. error: 2 queues of same device HP_LaserJet_200_colorMFP_M275nw is configured. Remove unwanted queues.

No idea how to do that - must have happened during deletion and re-installation.

Code: Select all: [root@localhost ~]# journalctl -af -- Logs begin at Wed 2013-12-18 09:43:51 GMT. -- Feb 04 21:03:46 localhost hp-diagnose_queues[4926]: hp-daignose-queues[4926]: warning: 2 queues of same device HP_LaserJet_200_colorMFP_M275nw is configured. Remove unwanted queues. Feb 04 21:03:46 localhost hp-diagnose_queues[4926]: hp-daignose-queues[4926]: error: 2 queues of same device HP_LaserJet_200_colorMFP_M275nw is configured. Remove unwanted queues. Feb 04 21:04:23 localhost hp-toolbox[4955]: hp-toolbox(UI)[4955]: warning: mageia distro is not found in AUTH_TYPES Feb 04 21:04:39 localhost kernel: Shorewall:net2fw:DROP:IN=eth0 OUT= MAC=00:1f:e2:0a:42:13:9c:d3:6d:de:a8:f3:08:00 SRC=188.193.147.245 DST=192.168.0.7 LEN=58 TOS=0x00 PREC=0x00 TTL=47 ID=21077 DF PROTO=UDP SPT=51412 DPT=35953 LEN=38 Feb 04 21:08:17 localhost kernel: Shorewall:net2fw:DROP:IN=eth0 OUT= MAC=00:1f:e2:0a:42:13:9c:d3:6d:de:a8:f3:08:00 SRC=94.14.182.91 DST=192.168.0.7 LEN=58 TOS=0x00 PREC=0x00 TTL=54 ID=0 DF PROTO=UDP SPT=51413 DPT=52766 LEN=38 Feb 04 21:08:20 localhost kernel: Shorewall:net2fw:DROP:IN=eth0 OUT= MAC=00:1f:e2:0a:42:13:9c:d3:6d:de:a8:f3:08:00 SRC=94.14.182.91 DST=192.168.0.7 LEN=58 TOS=0x00 PREC=0x00 TTL=54 ID=0 DF PROTO=UDP SPT=51413 DPT=52766 LEN=38 Feb 04 21:09:33 localhost kernel: Shorewall:net2fw:DROP:IN=eth0 OUT= MAC=00:1f:e2:0a:42:13:9c:d3:6d:de:a8:f3:08:00 SRC=58.8.107.165 DST=192.168.0.7 LEN=58 TOS=0x00 PREC=0x00 TTL=42 ID=8825 PROTO=UDP SPT=51413 DPT=55131 LEN=38 Feb 04 21:11:25 localhost su[5237]: pam_tcb(su-l:auth): Authentication passed for root from paulbrennan(uid=500) Feb 04 21:11:25 localhost su[5237]: (to root) paulbrennan on pts/1 Feb 04 21:11:25 localhost su[5237]: pam_tcb(su-l:session): Session opened for root by paulbrennan(uid=500) Feb 04 21:12:38 localhost hp-toolbox[4955]: io/hpmud/jd.c 94: unable to read device-id Feb 04 21:12:38 localhost hp-toolbox[4955]: hp-toolbox(UI)[4955]: error: Unable to communicate with device (code=12): hp:/net/HP_LaserJet_200_colorMFP_M275nw?ip=192.168.0.6 Feb 04 21:12:38 localhost hp-toolbox[4955]: hp-toolbox(UI)[4955]: error: Unable to print to printer. Please check device and try again. Feb 04 21:12:38 localhost hp-toolbox[4955]: hp-toolbox(UI)[4955]: error: Unable to communicate with printer HP_LaserJet_200_colorMFP_M275nw. Please check the printer and try again.

Won't print test page.

by **doktor5000** » Feb 4th, '14, 23:23

paulcbrennan2001 wrote:Feb 04 21:12:38 localhost hp-toolbox[4955]: io/hpmud/jd.c 94: unable to read device-id
Feb 04 21:12:38 localhost hp-toolbox[4955]: hp-toolbox(UI)[4955]: error: Unable to communicate with device (code=12): hp:/net/HP_LaserJet_200_colorMFP_M275nw?ip=192.168.0.6
Feb 04 21:12:38 localhost hp-toolbox[4955]: hp-toolbox(UI)[4955]: error: Unable to print to printer. Please check device and try again.
Feb 04 21:12:38 localhost hp-toolbox[4955]: hp-toolbox(UI)[4955]: error: Unable to communicate with printer HP_LaserJet_200_colorMFP_M275nw. Please check the printer and try again.

This seems to be the issue. Not sure how to debug this further. You could have a look at http://hplipopensource.com/node/224 but best report that upstream, have a look at http://hplipopensource.com/hplip-web/support.html (Report a bug link).

by **paulcbrennan2001** » Feb 5th, '14, 18:43

Decided to add a standard HP injet printer via USB which works fine. At least I can print now, just use the LaserJet to scan for the time being. I may even think about doing a clean install as am sure some elements of the Mageia 3 installation of the LaserJet did not get removed (2 job ques?).

Thanks for your time anyway.

by **doktor5000** » Feb 5th, '14, 19:51

Afterwards please mark the thread accordingly by editing the topic of the first post and prefix it by [DONE], thanks

by **klwilcoxon** » May 31st, '14, 20:33

doctor5000 -

A consistent error message I received was Device communication error (5012). I looked this up on Google and found a different distro forum answer:

hp-setup -i <ip address>, and it did the trick for me.

Kevin

Mageia forum

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