Mageia forum

On 21 September, in this forum, I posted a request for help to get my printer going. Thanks to your help, it was going within a couple of days.

Now it has stopped printing. The print dialogue for any program - Firefox, LibreOffice, etc - did not show an installed printer.

I went to the Control centre to install it again and the Control Centre led me to download and install all the print software again. Then I went to Configure printing and scanning/Set up printer(s)... and it responded, "There are no printers configured yet." I clicked the ADD button and the circle thing down the bottom left showed that it was searching for a printer. After about 15 seconds it stopped, and did not detect my printer, which is a HP LaserJet 5L, connected via USB.

I checked all the connections, and that the printer was on, but still no success.

I have tried several times, with the same result.

Please remember, when replying, that I am not familiar with the command line. I've survived 15 years of Linux without it.

Thank you.

HoaniP wrote:On 21 September, in this forum, I posted a request for help to get my printer going. Thanks to your help, it was going within a couple of days.

Now it has stopped printing. The print dialogue for any program - Firefox, LibreOffice, etc - did not show an installed printer.

<snip>

Please remember, when replying, that I am not familiar with the command line. I've survived 15 years of Linux without it.

Thank you.

I've seen the printers disappear on a Mageia 1 partition (i586), but didn't investigate because I don't really use that partition anymore. There are no problems on my Mageia 2 (x86_64) install.

You don't like the command line and you use Mageia 2, correct? Can you try whether the printer is recognised again after you do an upgrade install? You need the Mageia 2 DVD to do that, just start the install, but when you come in this screen:
http://doc.mageia.org/installer/2/en/content/selectInstallClass.html
you choose "Upgrade Mageia 2"

This method has solved several issues without using the command line.

Please report whether it helps here, too

Thank you. I'll try it soon.

If you don't have a DVD downloaded the same thing can be done with the all.img or boot.iso and a network install.
Much less to dowload.

Thank you for your help. I did the update as directed and the printing problem is solved.

I'll mark it as solved in the forum.