Mageia forum

Greetings,

I have managed to install My HP laserjet M1319f MFP and it is printing and scanning correctly but I keep getting a pop up from hplip asking me to install the required plugin and the operation always fails!

Any ideas why?

Michel

You may want to take a look at https://wiki.mageia.org/en/Mageia_2_Err ... omatically

Yes! It worked thanks.

Michel

Hplip is still asking me to install the plugin and the installation tells me the signature is wrong and then it fails. Everything is working well though.

How I can I fix this?

Michel

Well, i don't know, i don't have such a HP printer at hands to check what the real problem is, so i can't really help there, you need to investigate a bit yourself.
FWIW, most hp tools have a verbose or debug mode, this may lead to more details ...

I am also having this problem. HPLIP works with my LaserJet 2200D, but fails with a ColorLaserJet cm2320fxi

When I run hp-plugin, it reports a successful install, and when I run hp-setup, it requests permission to install the plugin again, reports success with a popup, then a second popup reports failure and refers me to the hplip website.

This printer was working under kernel <=3.3.6 with hplip

I have since moved to Kubuntu and there is the same issue installing the plugin. I used the command line install and it worked without any further glitches, so I suspect the issue is with the mageia package.

Michel

Thanks Michael,

Will try uninstalling hplip and rebuilding from the source.

EDIT: well, that didn't work - got an error message...

Code: Select all

warning: CUPSEXT could not be loaded.

Guess I will try one more reinstall then file a bug report?

I would say so

zeke wrote:Guess I will try one more reinstall then file a bug report?

Bug is already open, take a look at https://wiki.mageia.org/en/Mageia_2_Err ... omatically

Thanks for pointing me toward that bug - found the debug cli option (-g) there and that led me to the solution:

/var/lib/hp/hp.state was missing.

Creating /var/lib/hp as root allowed the hp-setup program to create the missing file and install the printer and FAX functions with no problems.