[ Solved ] Brother MFC-J265w no scanner

[floppy]

I have had a few issues with my Brother multi-function MFC-J265W
I have got printer working with drivers from Brother

but the scanner just wont work
I have downloaded the right drivers
installed XSane, plugins for Gimp etc
the computer can see the scanner and shows up on the various device lists
this is the error message I get

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Failed to open device "Brother3:bus2:dev5:
error during device I/O

any help appreciated as it worked fine with Mandriva

floppy

[doktor5000]

You also installed the scanner driver?
http://welcome.solutions.brother.com/bs ... _scn1.html
http://welcome.solutions.brother.com/bs ... _scn3.html

Maybe you also need to take a look at http://welcome.solutions.brother.com/bs ... html#m2010
to properly set it up for usage by a normal user (not root).

[floppy]

Hi

yes I installed the two drivers
but cannot alter the libsane rules

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 # Brother
 ATTRS{idVendor}=="04f9", ENV{libsane_matched}="yes"

as I don't know how to do it as root
when I use Kate or Kwrite I can only do it as normal user and it wont save ( no permission )
can you please explain how to alter as root

thanks

[floppy]

OK just to update

after much googling etc
I terminalled into root and started Kate
altered the files as per the Brother web-page, saved, restarted
same error message
so back to square one

[doktor5000]

OK, please unplug the printer (BTW how is that printer connected, via USB or do you want to use wireless?) and open up a terminal, and do the following:

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su -
(enter your root password, it will not be shown!)
tailf /var/log/messages

then wait a few seconds, and plugin the printer, and wait again a few seconds until you see no added output, and post all the output here.

After you did this, press Ctrl+C to quit that command, and do the following and post the output here,
but please use seperate code blocks for each of those (use the code-button above the forum editor )

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sane-find-scanner
scanimage -L
brscan-skey &
brscan-skey  -l

[David_Batson]

See if this is your problem. Workaround in the second to the last post.
http://forum.mandriva.com/en/viewtopic. ... 5&t=115332

[floppy]

here is the first one

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[root@localhost dad]# tailf /var/log/messages
Mar 12 09:21:07 localhost kernel: usb 2-1.5: SerialNumber: BROA1F353998
Mar 12 09:21:07 localhost kernel: scsi8 : usb-storage 2-1.5:1.2
Mar 12 09:21:07 localhost mtp-probe: checking bus 2, device 7: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5"
Mar 12 09:21:08 localhost mtp-probe: bus: 2, device: 7 was not an MTP device
Mar 12 09:21:08 localhost kernel: scsi 8:0:0:0: Direct-Access     Brother  MFC-J265W        1.00 PQ: 0 ANSI: 2
Mar 12 09:21:08 localhost kernel: sd 8:0:0:0: Attached scsi generic sg4 type 0
Mar 12 09:21:08 localhost kernel: sd 8:0:0:0: [sdd] Attached SCSI removable disk
Mar 12 09:21:09 localhost kernel: usb 2-1.5: usbfs: interface 2 claimed by usb-storage while 'usb' sets config #1
Mar 12 09:22:42 localhost kernel: usb 2-1.5: USB disconnect, address 7
Mar 12 09:22:42 localhost udev-configure-printer: Disabled printer ipp://localhost:631/printers/MFCJ265W as the corresponding device was unplugged or turned off
0000000000000000000000000000000000000000000Mar 12 09:23:26 localhost kernel: usb 2-1.5: new full speed USB device using ehci_hcd and address 8
Mar 12 09:23:26 localhost mtp-probe: checking bus 2, device 8: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5"
Mar 12 09:23:26 localhost kernel: usb 2-1.5: New USB device found, idVendor=04f9, idProduct=025b
Mar 12 09:23:26 localhost kernel: usb 2-1.5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Mar 12 09:23:26 localhost kernel: usb 2-1.5: Product: MFC-J265W
Mar 12 09:23:26 localhost kernel: usb 2-1.5: Manufacturer: Brother
Mar 12 09:23:26 localhost kernel: usb 2-1.5: SerialNumber: BROA1F353998
Mar 12 09:23:26 localhost kernel: scsi9 : usb-storage 2-1.5:1.2
Mar 12 09:23:27 localhost mtp-probe: bus: 2, device: 8 was not an MTP device
Mar 12 09:23:27 localhost kernel: scsi 9:0:0:0: Direct-Access     Brother  MFC-J265W        1.00 PQ: 0 ANSI: 2
Mar 12 09:23:27 localhost kernel: sd 9:0:0:0: Attached scsi generic sg4 type 0
Mar 12 09:23:27 localhost kernel: sd 9:0:0:0: [sdd] Attached SCSI removable disk
Mar 12 09:23:28 localhost kernel: usb 2-1.5: usbfs: interface 2 claimed by usb-storage while 'usb' sets config #1
Mar 12 09:23:28 localhost udev-configure-printer: Re-enabled printer ipp://localhost:631/printers/MFCJ265W


[floppy]

here is the second

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[root@localhost dad]# sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04f9 [Brother], product=0x025b [MFC-J265W]) at libusb:002:008
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.
[root@localhost dad]# scanimage -L
device `brother3:bus2;dev5' is a Brother MFC-J265W USB scanner
device `v4l:/dev/video0' is a Noname Venus USB2.0 Camera virtual device
[root@localhost dad]# brscan-skey &
[1] 1220
[root@localhost dad]# brscan-skey  -l


[floppy]

for the solution offered in the Mandriva forums by David

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[root@localhost dad]# scanimage -L
device `brother3:bus2;dev5' is a Brother MFC-J265W USB scanner
device `v4l:/dev/video0' is a Noname Venus USB2.0 Camera virtual device


however nothing after that, that is suggested, seems to work or produce a result

[doktor5000]

Did you maybe cut the output of brscan-skey -l as there is no output for that one at all?

Also, which scanning applications have you tried so far? Only xsane?

[floppy]

Did you maybe cut the output of brscan-skey -l as there is no output for that one at all?

no, there is no output

Also, which scanning applications have you tried so far? Only xsane?

xsane, xscanimage, gimp with plugin

actually gimp with plugin reports
"failed to open device ...
invalid argument"

[akbrian]

I see the "w" means that it has wireless network capability. I just set up a different Brother networked printer ( a MFC-7860dw) tonight, and it was stupid easy because one of the scanning options on the MFC is "scan to ftp", so it didn't require any scanning programs to be installed on my computer. If your MFC supports that options, I'll provide more detailed information. That information will be in the network interface, which you access by typing the the IP address of your printer into a browser. The default login for my printer, and I assume yours is user "admin" and password "access". In short you create a user name and password for the scanner, and create a group for people that should be able to access it (which the scanner will be a member of). You make the "home" directory of the scanner somewhere under var/ftp. You set the variables in the scanner's webpage and it outputs pdfs or jpegs to that directory, where the users can receive them. It does require that you install a ftp server, like proftp. Make the directory owned by the scanning group, not the scanner itself, and "sticky" the GID. That way every user can move their scanned documents out of the directory, but the scanner dumps them there regardless of who they are for. Hope this wasn't too confusing.

[floppy]

Thanks I will try to follow that up
however with Mageia 2 coming out in 6 weeks I was just going to do a full re-install then
and hope whatever bug is fixed

but what seems strange to me is that I can find the device printer
but not the device scanner

[akbrian]

My install didn't detect the scanner either, but with the ftp option it doesn't have to. I should clarify that I didn't use any software or drivers that weren't part of Mageia. My Brother printer does support HP PCL6 emulation though.

[David_Batson]

Why don't you download and install the *rpm* brscan3 driver for your printer from Brother?

http://welcome.solutions.brother.com/bs ... ml#brscan3

{And perhaps the scan-key-tool as well}

[doktor5000]

Please read the thread, this was the first answer, also the brscan-skey -l output has already been posted.

[David_Batson]

Please read the thread, this was the first answer, also the brscan-skey -l output has already been posted.

Well maybe, but there are 4 different Brother scanner drivers depending upon the device in question. Was the correct one (brscan3) installed? {Actually 8 different drivers if you consider 32-bit and 64-bit}

To be truthfull, I was responding to the post just above mine where akbrian stated: "I should clarify that I didn't use any software or drivers that weren't part of Mageia.". I did not reread the entire thread or really remember what was posted earlier.

[akbrian]

For the sake of clarification. Approaching scanning the "sane" route means clicking software on your computer to request the scanner to scan something. With the FTP route you press the physical "scan" button on on your actual MFC and it sends the file to your computer as a FTP user. The difference is where the action is initiated.

For the heck of it, I did try scanning via sane and gimp today, and that also worked after installing the two files from Brother. I did have to open the particular UDP port mentioned on the Brother site though, as it was fire walled by default. It appears the both approaches can co-exist together without conflict.

UDP Port 54925 is required to be open.

[saptech]

As David mention, make sure you're downloading the correct drivers for the device. I had a similar issue with my Brother AIO and not scanning, until I realized I had downloaded the wrong ones.

viewtopic.php?f=24&t=1170

Just a thought!

[doktor5000]

@floppy: To be sure, please post the output of

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rpm -qa | grep -e mfcj265w -e brscan

[floppy]

sorry have been a bit late replying
I work at nights and when I can, sleep during the day LOL
anyway

@floppy: To be sure, please post the output of

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[dad@localhost ~]$ rpm -qa | grep -e mfcj265w -e brscan
brscan3-0.2.11-4
mfcj265wcupswrapper-1.1.3-1
brscan-skey-0.2.1-3
mfcj265wlpr-1.1.3-1


[floppy]

hey everyone
think I found the problem but need solution
same printer / scanner now with Mageia 4
printer works Ok but no scanner
so I googled around and someone found it to be a permissions problem
ie it will work under root
so I terminalled, su as root and started XSane
lo and behold it started and I was able to acquire an image

so can someone please walk me through changing the permissions from just root to all users
as I cant see any way by going through the command center
thanks

[floppy]

stop ! I solved it
more googling
simple solution is to go into the MCC, go to System, go to Manage Users
highlight the user, edit the user, go to groups and add user to lp and scanner group

[doktor5000]

No need to google, the permissions issue is also documented in brother setup instructions.