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network printer can't configure it

PostPosted: Apr 5th, '19, 20:52
by adhefe
I've configured a network hp printer in a Mageia 6 connected to rooter via cable.

I've tried to do the same in Mageia 7 beta2 wireless connected the same way

MCC => Hardware => ....=> find network printer

and I was asked for a password for user root, group MYGROUP.
root password didn't work.

Couldn't configure this printer in MGA 7.

I've changed machine name recently from localhost to another name via hostnamectl command. However, in MCC's printer configuration window is written
"Connected to localhost".

Could it be that a problem with the name of the server is the cause?

Thanks

Re: network printer can't configure it

PostPosted: Apr 6th, '19, 21:09
by adhefe
With tips from the portuguese forum, I've configured firewall to allow CUPS and SLP & zeroconf. Now the printer is seen and I can configure via MCC. However, I get "device communication error".

Re: network printer can't configure it

PostPosted: Apr 6th, '19, 21:38
by adhefe
Activating HP doctor at HP device manager, I get:

Code: Select all
Checking for Deprecated items....
error: This distro (i.e mandriva  7) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):


If I say yes, a lot of missing files are listed. There are many really. The following caught my attention:


Code: Select all
 error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'


well, I have cups 2.2 installed!

Re: network printer can't configure it

PostPosted: Apr 6th, '19, 21:39
by adhefe
I'm using Mageia 7 beta 2.

Re: network printer can't configure it

PostPosted: Apr 7th, '19, 03:39
by doktor5000
adhefe wrote:Activating HP doctor at HP device manager, I get:

Please post the complete output, the two items you mentioned are always shown and can be ignored.

Re: network printer can't configure it

PostPosted: Apr 7th, '19, 05:39
by adhefe
hp-doctor.txt
The outcome of hp-doctor
(10.96 KiB) Downloaded 405 times
Doktor5000,

I'm attaching a file with the output till it asks if I want it to correct for missing packages, etc. I'm not trusting it really knows what it is doing so I interrupted hp-doctor.

Re: network printer can't configure it

PostPosted: Apr 7th, '19, 05:51
by adhefe
Doktor5000,

In the attached file I've sent, there is a message saying (not in english) that the printer is inactive. I've turned the printer on and off and this message is still there.

Re: network printer can't configure it

PostPosted: Apr 7th, '19, 17:36
by adhefe
I've filed a bug on this (bug 24629). Following suggestion from Kristoffer Grundström, I've tested with MGA 7 beta2 Live iso and it worked fine. Thus, I guess there is something wrong with updates in MGA 7 beta 2!

Re: network printer can't configure it

PostPosted: Apr 7th, '19, 19:26
by isadora

Re: network printer can't configure it

PostPosted: Apr 10th, '19, 04:38
by adhefe
Following Kristoffer Grundström, I've removed the printer from HP-device-manager. The Hp-device-manager doesn't see the network printer and then I could not reconfigure it there. On the other hand, MCC sees the network printer and did configure it without problems although the "print test page" is not available. I've tested the printer with libreoffice and it worked fine.

To me, it is the HP-device-manager the culprit, isn't it?