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[SOLVED] MCC and CUPS 'unable to locate printer'

PostPosted: Jan 27th, '19, 05:33
by xboxboy
Previously used HP printers, and MCC took care of everything.

This time I have a brother Multi-function: MFC-L3750CDW

I have it connected via ethernet: I can print via a windows PC, and the web page/admin of the actual machine is accessible from machines on the network.

I tried various things through MCC and http://localhost:631
The exact printer wasn't listed so I tried a few different drivers, but no luck.

Then I used the brother linux installation tool: https://support.brother.com/g/b/downloadend.aspx?c=us_ot&lang=en&prod=mfcl3750cdw_us_eu_as&os=127&dlid=dlf006893_000&flang=4&type3=625&dlang=true

At least after that, I have the correct printer/driver listed, but the same result: everytime I try to print the test page the status is always "unable to find printer"

All help most appreciated.

Re: MCC and CUPS 'unable to locate printer'

PostPosted: Jan 27th, '19, 13:30
by xboxboy
A bit of google-fu found that some times cups detects the printer by name, but it should really be connected via IP address...

So back to MCC I went, using the LPD option, I connected via IP address, and it seems to be working.

I'll update in a few days, just to be sure :0

Re: MCC and CUPS 'unable to locate printer'

PostPosted: Jan 30th, '19, 05:12
by xboxboy
Seems to be working well: I had to contact Brother to unlock scan to email function.

Now, the brother installation script must of removed or installed an earlier version of libcups2, because that's now appearing in my updates. Is there anyway to know if updating that will cause trouble, or can I roll it back easily.

Re: MCC and CUPS 'unable to locate printer'

PostPosted: Jan 30th, '19, 18:04
by jiml8
I talk to a Brother 9970CDW color laser over the LAN, and I have had to reinstall the drivers once or twice after updates. Usually, I talk to it from a VM and not from my host environment, so I don't know how long it wasn't working before I discovered it. Offhand, I don't know how to get any notification when an update breaks it.

My cups is up to date; I don't think the driver package for brother changes your CUPS package. If I were you, I would upgrade CUPS then if necessary reinstall the Brother drivers.

Re: MCC and CUPS 'unable to locate printer'

PostPosted: Feb 23rd, '19, 07:03
by xboxboy
Well I've had it running for a few weeks now, without incident. Cups updates are fine

Everyone told me I was mad for using inkjet printers in a a business... Well, they're right! I'm in love with this thing. Maybe it's just newer, but the printer quality and speed is amazing. And OMG, the auto feed scanner is sooooooo fast. I love it.

Thanks all for your help!

Re: MCC and CUPS 'unable to locate printer'

PostPosted: Feb 23rd, '19, 15:35
by doktor5000
xboxboy wrote:Everyone told me I was mad for using inkjet printers in a a business...

Well, some of them offer the same speed or are sometimes even slightly faster then comparable color laserprinters.
And the pricing for color laserprinter supplies is often through the roof, in some cases inkjet printers are sometimes even cheaper.