Mageia 6 (64 bits) - HP M1132 MFP printer is not working

Mageia 6 (64 bits) - HP M1132 MFP printer is not working

Postby geraldow » Aug 22nd, '17, 00:46

Hello all! I have an HP printer (M 1132 MFP) and it has worked fine in Mageia since version 1 or 2 until version 5. Now I got some problems with Mageia 6 (64 bits). I tried to install the printer with HPLIP, CUPS and MCC, but had no success. The installation process seems to be ok, but when I try to print something, I only receive the message "Device communication error". This happens only in my ASUS X450C. I have an Asus EEE PC with Mageia 32 bits installed and the printer works fine. I look for some answer to this problem here in the forum and on the internet, but didn't find anything. Anybody else has this problem? Is there any way to solve it?

Thank you all and sorry for my poor English.
geraldow
 
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Location: Goiás, GO - Brasil

Re: Mageia 6 (64 bits) - HP M1132 MFP printer is not working

Postby wintpe » Aug 22nd, '17, 11:03

I can only offer you an attestation that both my laserjet 200 color and my dads HP MFP a C30260 i think both work with mga6 64 bit no problem.

which indicates that HPLIP is communicating fine overall.

Which then makes me suspect that its possible its something else.

Does that printer have a web interface like the hplaserjet 200 color, and can you access that from the problem PC.

Just checking that nothing else is blocking access.

does the scanner work at all, can you search for scanners.

all problems can be found easier by looking for ways to cut the problem in half, and then half again, thats what im trying to achieve here. as I dont know anyone else with this printer we need first to find out what is working.

regards peter
Redhat 6 Certified Engineer (RHCE)
Sometimes my posts will sound short, or snappy, however its realy not my intention to offend, so accept my apologies in advance.
wintpe
 
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Re: Mageia 6 (64 bits) - HP M1132 MFP printer is not working

Postby geraldow » Aug 23rd, '17, 18:45

Peter, thank you for the answer!

I don't know if the printer has a web interface... How can I find it?
The scanner also doesn't work, so my problem is complete! When I once tried to scan a document I got a message about "I/Q problem" or something like that. I cannot reproduce this problem now because the printer isn't recognized.

I'll make a test with Debian live and after that post the results here.

Best, Geraldo!
geraldow
 
Posts: 22
Joined: Apr 16th, '14, 20:34
Location: Goiás, GO - Brasil

Re: Mageia 6 (64 bits) - HP M1132 MFP printer is not working

Postby geraldow » Aug 24th, '17, 02:20

I've done a test with Linux Mint live and the result was the same. The printer is recognized, but doesn't work. I have no idea of what's happening.
geraldow
 
Posts: 22
Joined: Apr 16th, '14, 20:34
Location: Goiás, GO - Brasil

Re: Mageia 6 (64 bits) - HP M1132 MFP printer is not working

Postby wintpe » Aug 31st, '17, 12:32

http://hplipopensource.com/hplip-web/mo ... 2_mfp.html

thats almost the same version of hplip that comes with mageia, slightly older so it should work.

and that printer has been supported since 3.11 , we are now at 3.17

lets assume its not the printer driver on mga6 for a moment and its the USB thats the problem.

can you try alternative usb port, cable or alternative PC.

does your router have a print server option, (some have a usb port that makes a printer available over the network)

maybe the usb driver for your laptops chipset has an issue, just a thought

test the usb port with other things and see if its working OK

try a usb hub, powered if possible.

I know my asus has the 8807:07DC intel corp usb chipset, is that the same as yours.

and thats working fine with everything ive tried, but my printer is networked

regards peter
Redhat 6 Certified Engineer (RHCE)
Sometimes my posts will sound short, or snappy, however its realy not my intention to offend, so accept my apologies in advance.
wintpe
 
Posts: 1204
Joined: May 22nd, '11, 17:08
Location: Rayleigh,, Essex , UK

Re: Mageia 6 (64 bits) - HP M1132 MFP printer is not working

Postby geraldow » Aug 31st, '17, 16:42

Thank you, Peter!

I'll try your suggestions and after that come back to write the answers. Probably it will happen only on Saturday.

Best, Geraldo.
geraldow
 
Posts: 22
Joined: Apr 16th, '14, 20:34
Location: Goiás, GO - Brasil


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