Canon printer/scanner not working.

[madsaint]

Hi All,
I recently installed Mageia5 with KDE4 desktop. Through MCC I configured my Canon MP270 printer/scanner with Cups, Sane and Xsane. It prompted to load non Canon Support programs.
The problem now is the test print prompts "ẅaiting for available printer".Itś been hours, no test print.
How do I get it to work?

Any suggestions anyone?
madsaint

[benmc]

Canon MP270 printer/scanner

I have a MP280 which works fine.
In saying that there were 3 or 4 cups drivers available and I had to select each one until the printer would print correctly.

HTH

[madsaint]

Hi benmc,

Long time no hear.

M5 prompted additional cups drivers during setup. It still couldn't work. However during a software update yesterday, I noticed updates and loading of all the drivers of the various printer brands. Almost all of them have now been loaded.

To query your reply, are the multiple drivers you refer to only Canon's or the other brands? If so, could you tell me which they are as our printer models are in the same series and close model types. I'm assuming that stands to reason. Set me right, if you would please.

Regards,
madsaint

[benmc]

Hi madsaint,

when configuring the printer setup, for me, the first page gives the url of the printer, next page has highlighted "canon", next page scroll to and find model "mp280", then the next page has 3 or 4 cups drivers available. I had to choose each one of these drivers at a time and check a test page.
as you say, the test page can not print for hours if the incorrect driver is selected.
I am not sure if the MP270 presents a selection of cups drivers for it.
You can also choose a different driver by right clicking the MP270 printer icon in the "add printer box".
choose "properties" and then "settings" then "make and model" => "change" and it will offer the "choose driver" with canon (recommended) window, then the next page gives another "chose driver", this time with the model on the left pane and the driver to choose on the right. there should be a number of drivers to choose for your MP270.

HTH

[madsaint]

Hi benmc,

Roger that. I'll give it a go. let you know in a few hours.

Regards,
madsaint

[benmc]

choices for your printer are:

MP270 - 2 drivers
MP270-series - 2 drivers

MULTIPASS MP270 - 2 drivers

Pixma MP270 - 2 drivers

Pixus MP270 - 4 drivers
so a few options for you.

this one: Canon PIXMA MP280 - CUPS+Gutenprint v5.2.10 Simplified works for my MP280

regards

[madsaint]

Hi benmc,

Great help, printer works. The mp270 uses a different driver than Gutenprint, which made me wait for ages for a test print. I'm soo relieved that that's over. However, in my earlier attempts to get the printer running MCC loaded CUPS utilities of almost every brand of printer. Can I remove them without causing any conflicts with my now working printer?

Any tips on getting the scanner going, the same parameters of control and selection for the printer are not there for the scanner. XSane and other scan programs don't recognise
the Mp270 or throw up 'Canon not responding' prompt. Searched MCC software for scan meta packages and plug ins. No new ones found. What's available is already loaded.
M5 already recognises 'Canon multi-functional peripheral' How do I get the software to recognise it as well?

Regards,
madsaint

[benmc]

Great help, printer works.

thats great.

Can I remove them without causing any conflicts with my now working printer?

should be able to. they are likely listed under "task-printing-" in MCC software management. just un-check the boxes.

How do I get the software to recognise it as well?

Did you attempt to add the scanner via MCC => hardware => set up scanner?
Try and see if Gimp will initiate a scan.

[madsaint]

Hi benmc,

Yes I did attempt to add the scanner in MCC. It does recognize the make and model and has named it. However no graphics program in my system, from Gimp to Libre Draw recognises it. As do the scanner programs I have. That's the situation now.

Regards,
madsaint

[benmc]

if you "alt+F2" - run command "simple scan" or from "graphics" in the application launcher menu choose "simple scan",
If not installed , please install it.
when the GUI pops up, what is listed under preferences? 1st icon top left

scanner.png (26.26 KiB) Viewed 7219 times

there is a drop down list under "scan source", check that your MF device is the option.
it may be set to a web camera or tv card

[madsaint]

Hi benmc,

Happy Easter!

On Simple scan, it recognises my Canon device. It's the only one on the menu.

Regards,
madsaint

[madsaint]

Hi bemmc,

Is there a way to query the system to know if drivers, rpm's or plugins are missing? Can the system be forced to respond to the scanner?

Sorry, but I really need it working soon.

regards,
madsaint

[doktor5000]

You can try to run harddrake2: http://doc.mageia.org/mcc/5/en/content/harddrake2.html
Apart from that it would be good if you could provide the output as root of

Code: Select all

lspcidrake -v
sane-find-scanner
scanimage -L

[madsaint]

Hi doktor5000,

Here is the output:

Code: Select all

[theresalouis@localhost ~]$ lspcidrake -v
r8169           : Realtek Semiconductor Co., Ltd.|RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [NETWORK_ETHERNET] (vendor:10ec device:8168 subv:1458 subd:e000) (rev: 06)
snd_hda_intel   : NVIDIA Corporation|GF119 HDMI Audio Controller [MULTIMEDIA_AUDIO_DEV] (vendor:10de device:0e08 subv:1569 subd:104a) (rev: a1)
Card:NVIDIA GeForce 420 series and later: NVIDIA Corporation|GF119 [GeForce GT 610] [DISPLAY_VGA] (vendor:10de device:104a subv:1569 subd:104a) (rev: a1)
ata_piix        : Intel Corporation|6 Series/C200 Series Chipset Family 2 port SATA IDE Controller [STORAGE_IDE] (vendor:8086 device:1c08 subv:1458 subd:b002) (rev: 05)
i2c_i801        : Intel Corporation|6 Series/C200 Series Chipset Family SMBus Controller [SERIAL_SMBUS] (vendor:8086 device:1c22 subv:1458 subd:5001) (rev: 05)
ata_piix        : Intel Corporation|6 Series/C200 Series Chipset Family 4 port SATA IDE Controller [STORAGE_IDE] (vendor:8086 device:1c00 subv:1458 subd:b002) (rev: 05)
lpc_ich         : Intel Corporation|H61 Express Chipset Family LPC Controller [BRIDGE_ISA] (vendor:8086 device:1c5c subv:1458 subd:5001) (rev: 05)
unknown         : Intel Corporation|82801 PCI Bridge [BRIDGE_PCI] (vendor:8086 device:244e) (rev: a5)
ehci_pci        : Intel Corporation|6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 [SERIAL_USB] (vendor:8086 device:1c26 subv:1458 subd:5006) (rev: 05)
shpchp          : Intel Corporation|6 Series/C200 Series Chipset Family PCI Express Root Port 5 [BRIDGE_PCI] (vendor:8086 device:1c18) (rev: b5)
shpchp          : Intel Corporation|6 Series/C200 Series Chipset Family PCI Express Root Port 1 [BRIDGE_PCI] (vendor:8086 device:1c10) (rev: b5)
snd_hda_intel   : Intel Corporation|6 Series/C200 Series Chipset Family High Definition Audio Controller [MULTIMEDIA_AUDIO_DEV] (vendor:8086 device:1c20 subv:1458 subd:a002) (rev: 05)
ehci_pci        : Intel Corporation|6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 [SERIAL_USB] (vendor:8086 device:1c2d subv:1458 subd:5006) (rev: 05)
mei_me          : Intel Corporation|6 Series/C200 Series Chipset Family MEI Controller #1 [COMMUNICATION_OTHER] (vendor:8086 device:1c3a subv:1458 subd:1c3a) (rev: 04)
shpchp          : Intel Corporation|Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port [BRIDGE_PCI] (vendor:8086 device:0101) (rev: 09)
unknown         : Intel Corporation|2nd Generation Core Processor Family DRAM Controller [BRIDGE_HOST] (vendor:8086 device:0100) (rev: 09)
hub             : Linux 4.1.15-server-2.mga5 ehci_hcd|EHCI Host Controller [Hub|Unused|Full speed (or root) hub] (vendor:1d6b device:0002)
hub             : Intel Corp.|Integrated Rate Matching Hub [Hub|Unused|Full speed (or root) hub] (vendor:8087 device:0024)
usbhid          : PCPlay|Barcode Reader  [Human Interface Device|Boot Interface Subclass|Keyboard] (vendor:13ba device:0018)
hub             : Linux 4.1.15-server-2.mga5 ehci_hcd|EHCI Host Controller [Hub|Unused|Full speed (or root) hub] (vendor:1d6b device:0002)
hub             : Intel Corp.|Integrated Rate Matching Hub [Hub|Unused|Full speed (or root) hub] (vendor:8087 device:0024)
rt2800usb       : Ralink|11n Adapter (vendor:07d1 device:3c16)
usblp           : Canon|MP270 series [Printer|Printer|Bidirectional] (vendor:04a9 device:173b)
usbhid          : PixArt|USB Optical Mouse [Human Interface Device|Boot Interface Subclass|Mouse] (vendor:093a device:2510)
hid_generic     : PixArt USB Optical Mouse
hid_generic     : Barcode Reader
hid_generic     : Barcode Reader
[theresalouis@localhost ~]$ sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.
  # Also you need support for SCSI Generic (sg) in your operating system.
  # If using Linux, try "modprobe sg".

could not open USB device 0x13ba/0x0018 at 002:003: Access denied (insufficient permissions)
could not open USB device 0x8087/0x0024 at 002:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x093a/0x2510 at 001:005: Access denied (insufficient permissions)
found USB scanner (vendor=0x04a9 [Canon], product=0x173b [MP270 series]) at libusb:001:006
could not open USB device 0x07d1/0x3c16 at 001:003: Access denied (insufficient permissions)
could not open USB device 0x8087/0x0024 at 001:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.
[theresalouis@localhost ~]$ scanimage -L
device `pixma:04A9173B_D4F004' is a CANON Canon PIXMA MP270 multi-function peripheral
[theresalouis@localhost ~]$

Hope it helps.

Regards
madsaint

[benmc]

found USB scanner (vendor=0x04a9 [Canon], product=0x173b [MP270 series]) at libusb:001:006

not recommended for daily use but try running simple-scan as root. ie, invoke an instance of "terminal" from MCC and then type in "simpl" then press "tab", should auto fill.

this is just to check that the system can actually access the scanner.

[madsaint]

Hi benmc,

You have got to run me through the exact steps for this. Konsole won't allow me to log in as root, only user. I can only log in as root in X. Buuuuut what do I know. I get what you're are trying to do to force the computer to recognise the scan device. I have already selected this device, on scanner sharing in scanner set up, MCC. Now Xsane also recognizes it. Both simple scan and xsane won't engage it though. I live in hope.

Regards,
madsaint

[benmc]

from the output of one of the commands, from the good Doktor5000, the scanner was recognised, but access denied because of permissions.

acting as root this should not be a problem.
So. start Mageia Control Centre, under the tab " System" you will find "open a console as administrator". start a konsole instance
Then enter "simplescan" and it should launch the gui with root privileges.

you should then be able to scan.

note all the "should"s in this.

[madsaint]

Hi benmc,

Have started console as administrator and I'm lost. Sorry. I don't know what to enter to get a response to get me to password so I can enter 'simplescan'. Not a programmer so you have to give me exact strings to enter.

Regards,
madsaint

[filip]

If console in typical Mageia install says something like:

Code: Select all

[user@hostname dirname]$

then you're logged as a user

And if console says something like:

Code: Select all

[root@hostname dirname]#

you're logged as root.

Command whoami also helps .

You can login as root by use of:

Code: Select all

su -

Please note the dash.

EDIT: added su

[madsaint]

Hi fillip,

I get;

Code: Select all

[ root@localhost ~]# su - simplescan
su: user simplescan does not exist
[ root@localhost ~]#

What to do now?
regards,
madsaint

[doktor5000]

Read again.

[benmc]

So. start Mageia Control Centre, under the tab " System" you will find "open a console as administrator". start a konsole instance
Then enter "simplescan" and .

I should have added, "then press the "enter " key ."

The reason I asked that you start an instance of Konsole through MCC is, the password has already been entered, you dont need to enter it again.

[madsaint]

Hi benmc,

This is what I get;

Code: Select all

[ root@localhost ~]# simplescan
bash: simplescan: command not found
[ root@localhost ~]#

Regards,
madsaint

[Ken-Bergen]

The command is

Code: Select all

simple-scan

[madsaint]

Hi Ken-Bergen and benmc,

Works, simplescan gui showed. I was able to do some test scans. Also works in Xscanimage. The 'should's' work. Can't get Xsane to respond though. Any tips for Xsane? I really like the resolutions available, better than most.

Regards,
madsaint