Cannot Change Email Address

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Cannot Change Email Address

Postby banjo » Mar 21st, '18, 04:21

I need to change my email address, and the forum will not let me do that.

I tried doing it on my account page on the forum, and it rejects the password that I used to log in. I know I am entering the password correctly. I tried multiple times.

I went to https://identity.mageia.org/ and logged in there using that same password. I logged in successfully, but the email address field has no edit button. It apparently is read-only.

Could someone please tell me how I can change my email address for the forum.

Thanks,
Banjo
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Re: Cannot Change Email Address

Postby banjo » Mar 21st, '18, 15:23

I just read the FAQ on https://identity.mageia.org/, and it says that changing the email address is not supported at this time.

Please note!
As of 19 February 2018, it is temporarily impossible for anyone to change the e-mail address of his/her Mageia.org user account. The option was unsafe. A sysadmin will look into restoring the function with much better security asap.


Sorry if I confused anyone.

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Re: Cannot Change Email Address

Postby filip » Mar 22nd, '18, 09:41

Please don't be sorry. You just shared the info which is possible to overlook. We're all humans here ;).
Last edited by doktor5000 on Mar 22nd, '18, 17:17, edited 1 time in total.
Reason: removed fullquote
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Re: Cannot Change Email Address

Postby trpted » Jul 28th, '19, 21:52

Any updates as to when this will be fixed?

Please and thank you.

PS. I find it very bad that if I forgot my password there will be no way to recover it if I lose access to the e-mail account - for any reason (like closing down or they want more money and I refuse to pay extra).
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Re: Cannot Change Email Address

Postby stormi » Jul 29th, '19, 15:32

I don't know when it will be fixed, but the sysadmins have ways to recover an account when the associated e-mail address is lost.
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Re: Cannot Change Email Address

Postby trpted » Jul 29th, '19, 22:22

stormi wrote:but the sysadmins have ways to recover an account when the associated e-mail address is lost.


While I currently have access to my account, please tell me more about that.

Please and thank you
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Re: Cannot Change Email Address

Postby xboxboy » Jul 30th, '19, 01:02

I asked on IRC last night, and your best bet is to start a bug report on bugzilla: https://bugs.mageia.org/

Should be able to start one under 'infrastructure' or 'system' or similar and one of the system admins will help sort it out. I know the dev/qa team went through something similar a while back, and the mailing list was just password reset requests for a while.
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Re: Cannot Change Email Address

Postby stormi » Jul 30th, '19, 10:02

If you don't have access to your account at all it's not easy to start a bug report on bugzilla :P

What you can do if you don't have access to bugzilla anymore is:
- ask on IRC (and stay to let the answer time to arrive). There are people who are helpful there.
- contact anyone from the community who can relay your issue to the sysadmins

Then we'll try to find a way to assess that the person is really who he/she claims to be (we never got it wrong until now), and do the change.

It's not perfect, but at least there's a way :)
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Re: Cannot Change Email Address

Postby Plisgyn » Sep 7th, '19, 16:28

I am in the process of changing my broadband supplier and my email address is tied to the broadband supplier. In my User Account I am unable to change my email address to another one. I have raised a Bug Report https://bugs.mageia.org/show_bug.cgi?id=25408
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Re: Cannot Change Email Address

Postby KnightMB » Mar 11th, '20, 22:20

I need to change my e-mail address as well, the mail hosting service shutdown, which System Admin can I contact to facilitate the change? Thanks!
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Re: Cannot Change Email Address

Postby doktor5000 » Mar 12th, '20, 00:28

Hi there, you would need to do that via bugzilla:

Open a bug report in Bugzilla, with product "Accounts": https://bugs.mageia.org/enter_bug.cgi?product=Accounts
and select the component "Account deletion request". Then fill in the info there.

Any such account related bugreports are restricted to only reporter and sysadmins, so your private data is protected and not published.
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Re: Cannot Change Email Address

Postby KnightMB » Mar 12th, '20, 04:42

Account deletion request is the correct one to change the e-mail? Just wanted to verify in case it actually wipes out my account... :lol:
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Re: Cannot Change Email Address

Postby doktor5000 » Mar 12th, '20, 19:23

Well, currently there's no component for an account change, so it doesn't really matter what component you choose.
There's still a sysadmin human being that needs to process your request, so your account will not be wiped. But you can also choose account creation if you feel safer that way.
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Re: Cannot Change Email Address

Postby KnightMB » Mar 12th, '20, 21:36

Thanks for verifying!
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